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Operations Associate

About the Company

Circles.Life is a young, innovative and energetic digital telco with a mission: to re-imagine the mobile experience for the digital consumer. We have strong local roots and we are the first digital telco in Singapore creating a customer centric mobile platform.
Our aim is to make the customers’ life simpler and happier by giving them power over their mobile needs. Not only do we promote customers building their own plans, so they only pay for what they want, but our services seamlessly evolve with their needs. We believe our customers deserve more, and we give it to them.
One Plan, Unlimited Me.
Circles Asia and Circles.Life are brought to you by Liberty Wireless Pte. Ltd., a Singapore company incorporated in 2014. Liberty Wireless shareholders are established individuals and institutions with deep experience in the telco sector from Singapore and the region.
It was set up by a team who is passionate about changing the regional mobile telco landscape to make things better for customers because we believe they should get more out of life. More importantly, they want to set an example of telco innovation for the region, from our home base in Singapore.

Responsibilities

We have an opening for a highly accomplished Operations Associate with an entrepreneurial spirit and a passion for ecommerce operations, who wants to gain valuable experience and exposure at a rapidly scaling telco startup in Singapore. We are talking about an opportunity to really get in the game at a high growth startup with the regional scale, reach, and a mission to disrupt the telecommunications industry in South East Asia while building a world class digital telco.

Do you want to get first hand insights on how a rapidly scaling tech startup operate?
Do you enjoy working within an entrepreneurial environment, having personal freedom to act, and be part of a fun, energetic team who are running at full speed to ignite a digital disruption in telecommunications?


If the answer is YES, read on to find out more about the role at Circles.Life!

The selected candidate will be responsible for internal operations and coordination with external parties for order fulfilment. The key qualities we look for in this role are energy, drive, and strong attention to details.

Provisioning and Order:

  • Ensure that supply of SIMs and Devices match the demand
  • Efficient execution of orders in compliance with company policy
  • Reconcile our inventory records and troubleshoot any discrepancies
  • Ensure fulfilment of  complex requests from customers such as port in requests
  • Effectively manage orders  to ensure there are no bottlenecks

Procurement:

  • Manage the buying and inward delivery of phones, SIM cards and accessories. 
  • Work with warehousing to ensure delivery orders are received and in good shape. 
  • Work with packaging and other such partner companies.

Distribution: 

  • Work with our delivery and distribution partners to ensure pre-set processes and SOPs are adhered to.
  • Manage the execution of the entire delivery process, including warehousing, storage and shipment, to ensure on-schedule redelivery.

Customer Service:

  • Perform audit checks and give recommendations for efficiency
  • Monitor for Escalation on a daily and weekly basis and act as the bridge between customer service and other stakeholders to resolve issues
  • Work with internal teams to resolve customer’s issue backend
  • Work closely with customer service team to provide level 2 support in resolving customer’s issues

Internal Operations:

  • Internal reporting and KPI management
  • Coordinate with other teams such as testing, customer service, marketing etc.

Requirements

  • Passionate about Technology and Disruptive Models and a focus on exceptional customer experience
  • Ideal candidate will have experience working in an e-commerce operations role for 2-4 years
  • Experience in backend operations management
  • Good problem solving skills with an eye for details
  • Bachelor’s Degree
  • Must be keen to have fun on the job!
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